Frequently Asked Questions
Everything you need to know about your CountryMoos experience.
How long will it take to receive my order?
Most orders are processed within 1-2 business days. Domestic shipping typically takes 3-7 business days, while international shipping can take 10-21 business days depending on your location.
What is your return policy?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our returns portal to start your request.
How do I know which size to choose?
Each product page features a detailed size guide with specific measurements. If you are between sizes, we generally recommend sizing up for a more comfortable fit.
Do you offer international shipping?
Yes, CountryMoos ships to over 50 countries worldwide. Shipping costs and delivery timelines are calculated at checkout based on your specific region.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout.
How can I track my package?
Once your order ships, you will receive an email confirmation containing a tracking number and a link to follow your package's journey in real-time.